Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter expert and platform authority for clients and their accountants.

• Act as the intermediary between client executives, internal accountants, and accounting firms.

• Investigate and comprehend issues faced by users.

• Provide solutions or responses, and escalate matters to technical teams when necessary.

• Assist corporate accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Continuously enhance knowledge of the product and team processes.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex customer inquiries.

• Create and update resources for customer support.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback to product teams.

• Identify opportunities for improvement and lead initiatives for enhancement.

⛳️ Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit [CCA], or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience with a business owner is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, capable of independently solving problems and finding solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication and teaching abilities.

• Capacity to understand and respond to customer needs, deliver exceptional service, and maintain robust relationships.

• Ability to work autonomously and as part of a team.

• Flexibility to adapt to the rapid evolution of the tool.

• Willingness to learn and keep abreast of product developments.

• Must possess the right to work in France; the company does not currently offer visa sponsorship.

🏝️ Benefits

• One of the best health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days on top of five weeks of paid vacation.

• An opportunity to enhance your English skills with Busuu.

• A monthly budget to support working from home or in a coworking space.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, including quarterly Tech Days and an annual company retreat.