Operations and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the subject-matter and platform expert for clients utilizing Pennylane for their accounting and financial management needs.

• Serve as a bridge between business owners, internal accountants, and accounting firms.

• Analyze and address challenges faced by users.

• Provide solutions or escalate issues to technical teams when required.

• Assist in-house and accounting firm accountants in integrating their data into Pennylane to streamline migration.

• Engage in continuous training about the product, the company’s vision, and its departments during the initial three months.

• Receive, assess, and manage accounting-related inquiries.

• Follow through on requests until tickets are fully resolved.

• Address increasingly complex customer inquiries.

• Develop and refresh customer-facing assistance resources.

• Share accounting expertise and practical experience with team members.

• Convey well-structured customer feedback to product teams.

• Identify opportunities for enhancement and lead projects aimed at improvement.

⛳️ Requirements

• Educational background or qualifications in accounting (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, preferably with involvement in at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• Enthusiasm for innovative work tools and emerging technologies.

• Self-reliant with the capability to independently solve problems and devise solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication and instruction abilities.

• Capacity to comprehend and address customer requirements, deliver outstanding service, and maintain robust relationships.

• Ability to operate autonomously as well as collaboratively within a team.

• Adaptability to rapid changes within the platform.

• Eagerness to learn and keep abreast of product advancements.

• Must have the legal right to work in France; Pennylane does not currently offer visa sponsorship.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12, in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space expenses.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac computer.

• Company events, including quarterly Tech Days and an annual off-site gathering.

• An inclusive and supportive work environment that fosters both personal and professional development.