Operations Analyst – EDO

This is a fully remote position, open to applicants in India.

📋 Description

• Support the administration and upkeep of a Professional Services Automation (PSA) tool, currently Monday.com, which includes the creation and maintenance of PS Opportunities and/or Projects.

• Comprehend PSA and its data structures to extract pertinent data for reports or dashboards.

• Develop, design, implement, and maintain processes and specifications as requested by the Professional Services leadership team.

• Prepare and deliver reports, dashboards, and recommendations derived from data analysis.

• Offer training and support to team members on operational processes and tools as needed.

• Carry out additional responsibilities as assigned.

• Anticipate resource requirements to meet objectives and manage resources efficiently; identify and mobilize resources as necessary to promptly address client issues that arise during the implementation phase.

⛳️ Requirements

• Proficient in MS Excel, MS PowerPoint, and MS Word, with MS Excel proficiency evaluated through skills testing.

• Familiarity with Salesforce and experience in generating Salesforce Reports and Dashboards.

• Detail-oriented with the ability to prioritize and handle multiple tasks in a fast-paced environment with minimal supervision.

• 1-2 years of experience in an operations role, preferably within professional services.

• Capable of multitasking, planning, organizing, and structuring work effectively.

• Strong attention to detail and adaptability to processes in a rapidly changing environment.

• Self-driven and a collaborative team player.

• Excellent interpersonal skills and resourcefulness.

• Available to work during US Eastern Time every day.

🏝️ Benefits

• Be a key member of a dynamic, growing company that is highly regarded in its industry.

• Competitive compensation based on experience.