Operations Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee designated shared inboxes for client instructions, scorecards, performance reports, deadlines, and related communications.

• Examine incoming items, document necessary details, direct work appropriately, and provide prompt receipt confirmations as needed.

• Redirect misdirected or irrelevant communications to the suitable department.

• Maintain logs for scorecards, directive trackers, deadline calendars, reference matrices, and associated documentation.

• Gather and systematize scorecard outcomes and operational performance data for managerial and operational assessments.

• Generate periodic reports illustrating results, trends, outstanding items, due dates, and follow-up statuses.

• Coordinate rebuttal support by assembling documentation, monitoring deadlines, recording responses, and preserving final submissions.

• Revise written procedures, client requirement summaries, and reference materials upon receipt of approved changes.

• Track directives, corrective actions, and client-requested modifications until completion; follow up on overdue or incomplete items.

• Assist with the operational aspects of client audits by organizing requested documents, maintaining request lists, and tracking responses.

• Aid in the implementation of new client requirements by disseminating approved information and ensuring assigned tasks are completed.

• Conduct quality checks on reports, trackers, and communications prior to distribution.

• Escalate unclear requirements, conflicting instructions, missed deadlines, and significant performance issues to the Manager.

• Assist with dashboards, presentations, meeting materials, and other reporting needs as necessary.

⛳️ Requirements

• An associate or bachelor’s degree in Business Administration, Finance, Legal Studies, Data Analytics, or a related field is preferred; relevant experience may substitute for a degree.

• A minimum of two years of experience in mortgage default operations, mortgage servicing, legal operations, client reporting, quality assurance, or a comparable environment is preferred.

• Experience in maintaining trackers, preparing reports, and coordinating deadline-oriented work is preferred.

• Familiarity with client scorecards, audits, directives, or performance reporting is advantageous.

• Strong attention to detail, organizational skills, follow-through, and deadline management capabilities.

• Ability to analyze data, pinpoint inconsistencies, and summarize findings clearly.

• Proficient in Microsoft Excel, Outlook, Word, Teams, and SharePoint; experience with Power BI or similar reporting tools is preferred.

• Excellent written and verbal communication skills in a clear and professional manner.

• Capacity to manage multiple workstreams and maintain precise records in a fast-paced environment.

• Working knowledge of mortgage default operations or mortgage servicing is preferred.

• Demonstrated sound judgment when dealing with client information, deadlines, and sensitive business matters.

🏝️ Benefits

• Remote work arrangement.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.