Operations & Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as an expert on the subject matter and platform for clients and accountants.

• Act as the intermediary between business owners, in-house accountants, and accounting firms.

• Recognize the challenges users face in their daily tasks.

• Investigate inquiries and provide appropriate answers or solutions.

• Escalate issues to technical teams when necessary.

• Assist accountants in importing their data into Pennylane to streamline migration.

• Receive and assess accounting-related requests.

• Monitor tickets until they are fully resolved.

• Manage progressively complex customer inquiries.

• Develop and refresh help resources.

• Share accounting expertise and practical experience with team members.

• Convey well-articulated customer feedback to product teams.

• Identify opportunities for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Background in accounting: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master’s in Accounting, Control and Audit (CCA), or Bachelor’s in Administrative and Accounting Management.

• Minimum of 3 years of experience in an accounting firm, preferably with at least three tax seasons.

• Experience working directly with business owners is advantageous.

• Interest in innovative workplace tools and emerging technologies.

• Self-driven, capable of independently resolving issues and finding solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication and instructional skills.

• Ability to comprehend and address customer needs while fostering strong relationships.

• Capacity to work autonomously as well as collaboratively within a team.

• Adaptability to rapid changes in the platform.

• Enthusiasm for learning and staying informed on product developments.

• Right to work in France is essential; the company does not provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, alongside 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space usage.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• Provision of a Mac.

• Company events, quarterly Tech Days for remote employees, and an annual off-site.