Operations Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete lifecycle of account management for SMB to enterprise B2B partners.

• Lead the operational onboarding process in collaboration with the partner’s operational teams.

• Collaborate with strategic account managers to enhance the business of each partner.

• Address and resolve operational challenges effectively.

• Become an expert in Ethos's internal back-office operations.

• Assist in shaping our account management strategy, cadences, and processes for scalability.

⛳️ Requirements

• Outstanding internal and external communication skills.

• Background in external-facing enterprise account management, onboarding, or customer success roles.

• Process-oriented with a keen attention to detail.

• A strong desire to satisfy customers and a willingness to do whatever it takes to ensure success.

• Capability to navigate through ambiguity and thrive in a fast-paced, hyper-growth sales environment.

• Proven record of consistently meeting and exceeding goals.

• Excellent interpersonal skills.

• A self-starter attitude with a focus on making a significant impact.

• Exceptional drive—passionate about progressing initiatives and completing tasks.

• Previous experience in life insurance is advantageous, though not mandatory.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work arrangements.

• Opportunities for professional development.