Operational Service Excellence Manager

📋 Description

• Develop and implement the Operational Excellence strategy along with a multi-year transformation roadmap for Europe & UK.

• Convert business priorities such as growth, scalability, margin, and customer experience into organized improvement initiatives.

• Balance immediate operational enhancements with the development of long-term capabilities and operating models.

• Create and uphold regional governance, standards, and methodologies for comprehensive processes including:

• - Order-to-Cash

• - Service-to-Invoice

• - Installations & Project Delivery

• - Supply Chain & Warehouse Operations

• - Strategic Partner Management

• Ensure uniformity across countries while permitting controlled local flexibility.

• Own and continually enhance the regional Operational Excellence playbook.

• Promote the adoption and value generation of Microsoft Dynamics 365 throughout Europe & UK.

• Collaborate with IT and Business Process Owners to align system improvements with the Operational Excellence roadmap.

• Establish regional performance standards, dashboards, and KPIs to facilitate transparent, data-driven decision-making.

• Set and manage regional frameworks for the performance and compliance of strategic partners.

• Enhance partner scalability, quality, and risk management through organized reviews, audits, and maturity assessments.

• Ensure alignment between partner capabilities and medium-term growth objectives.

• Lead and cultivate Operational Excellence capabilities across regions through matrix and indirect leadership.

• Act as a change leader, ensuring engagement, communication, and adoption among stakeholders at all levels.

• Encourage a collaborative culture of improvement across Operations, Sales, Finance, HR, and IT.

⛳️ Requirements

• Extensive experience in Operational Excellence, transformation, or operational leadership within a multi-country setting.

• Demonstrated ability to spearhead complex, cross-functional change initiatives on a large scale.

• Strong grasp of end-to-end service, installation, supply chain, and back-office processes.

• Significant experience with D365-enabled process transformation and performance analytics.

• Capability to influence senior stakeholders and lead through governance instead of formal authority.

• Robust analytical mindset focused on achieving sustainable value realization.

• Proficiency in English is required; knowledge of additional European languages is advantageous.

• Willingness to travel frequently across Europe & the UK.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work environment with remote working options.

• Engaging company culture that promotes collaboration and innovation.