Membership Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage the full membership lifecycle, including prospect outreach, conversion, onboarding coordination, and offboarding.

• Interact with high-net-worth prospects and oversee the membership pipeline.

• Ensure accuracy in CRM and monitor membership metrics.

• Conduct outreach through phone calls, video conferencing, and emails.

• Prepare personalized conversion conversations for the founders and maintain momentum in the pipeline.

• Track and ensure compliance with regional category limits for membership.

• Develop and refine playbooks, scripts, and templates for the conversion process.

• Oversee the intake process for experts and manage offboarding procedures as necessary.

⛳️ Requirements

• A minimum of 3 years’ experience in membership management, community engagement, customer success, business development, sales, executive support, or a similar client-facing role.

• Demonstrated experience in managing pipelines and advancing prospects through various stages of a sales or membership funnel.

• Excellent interpersonal and relationship-building abilities, capable of engaging and influencing high-net-worth individuals and senior professionals.

• Proficient in outreach methods including phone, video calls, email, and other communication platforms.

• Direct experience with CRM systems, maintaining accurate records, pipeline stages, and generating reports.

• Strong organizational skills with meticulous attention to detail, capable of handling multiple priorities concurrently.

• Background in creating or enhancing operational processes, playbooks, templates, and workflows.

• Comfortable with coordinating background and reference checks, as well as screening procedures.

• Ability to work autonomously, take charge of projects, and excel in a dynamic environment.

• Strong analytical and problem-solving capabilities.

• English Proficiency: Outstanding verbal and written English communication skills, with excellent pronunciation, strong fluency, and the ability to communicate confidently and professionally with founders, prospects, and members.

• Familiarity with AI-driven screening tools or automation platforms is an advantage.

🏝️ Benefits

• Health insurance

• Professional and personal growth opportunities