Operational Readiness Consultant II

This is a fully remote position, open to applicants in Alaska, +26 more states.

📋 Description

• Oversee the transfer and transition of work activities among Premera Operations, PMT, and vendor partners.

• Assist in readiness evaluations concerning training, documentation, operational controls, and business preparedness.

• Track transition deliverables while providing readiness reports, status updates, and implementation support.

• Aid in post-transition stabilization, document lessons learned, and promote continuous improvement efforts.

• Keep work transfer governance documents, readiness checklists, transition plans, templates, and related materials updated.

• Create and sustain process maps, standard operating procedures, knowledge transfer resources, and operational documentation.

• Manage SharePoint-based knowledge repositories, ensuring documentation remains accurate, accessible, and current.

• Facilitate document reviews and governance checkpoints to maintain standards.

• Identify, monitor, and communicate transition risks, dependencies, action items, and plans for mitigation.

• Organize readiness reviews, transition checkpoints, and meetings with stakeholders.

• Collaborate with business leaders, operational teams, and vendor partners to implement operational modifications.

• Raise issues and risks while assisting teams in formulating mitigation strategies.

• Recognize business challenges and aid in operational solutions alongside clients and department leadership.

• Gather, organize, and analyze data for operational decisions and transition planning.

• Generate reports, summaries, readiness dashboards, and presentations for leadership and project teams.

• Support medium to large operational initiatives and readiness projects as needed.

• Assess information from various business partners and suggest process enhancements.

• Execute additional duties as assigned.

⛳️ Requirements

• A bachelor's degree or a comparable combination of education and experience.

• Minimum of five (5) years of experience in business operations, project coordination, operational readiness, process enhancement, consulting, program support, or analytical business functions.

• Proven experience coordinating cross-functional initiatives with multiple stakeholders.

• Background in creating and maintaining business process documentation.

• Experience in supporting operational transitions, outsourcing/work transfer initiatives, or vendor partner collaborations.

• Skills in developing process documentation, knowledge management resources, and governance artifacts.

• Familiarity with SharePoint, workflow tools, or collaboration platforms.

• Experience in supporting change management, operational improvement, or business transformation initiatives.

• Strong organizational and project coordination abilities.

• Capacity to handle multiple priorities, deadlines, and stakeholder requests concurrently.

• Excellent verbal and written communication skills.

• Proficient problem-solving and critical thinking skills.

• Ability to identify operational risks and assist in mitigation planning.

• Exceptional attention to detail and documentation management skills.

• Experience facilitating meetings, readiness reviews, and stakeholder discussions.

• Strong analytical and research skills.

• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and SharePoint.

• Capability to work independently while fostering collaborative relationships across teams.

• A continuous improvement mindset focused on operational excellence and customer service.

🏝️ Benefits

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and a pension plan vested after 3 years of service.

• Wellness incentives, including mental well-being resources, counseling services, stress management programs, and mindfulness programs.

• Generous paid time off.

• Tuition assistance for undergraduate and graduate degrees.

• Employee recognition program.

• On-campus resources, networking opportunities, and team engagement for hybrid employees.

• Commuter perks.

• Free convenient on-site parking.

• Subsidized on-campus cafes.

• On-site health and wellness activities.

• Fitness and well-being center with in-person and virtual workouts and nutritional counseling.