Online Wedding Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to new inquiries via website chat, WhatsApp, and email within established response times.

• Conduct brief discovery calls through video or phone to gather information about each bride's date, destination, guest count, budget, style, and cultural or religious traditions.

• Act as the primary contact for the bride from the initial inquiry until she has secured all necessary arrangements, maintaining regular check-ins.

• Recommend venues and vendors from the Wedded Wonderland directory, including photographers, planners, stylists, florists, entertainment, and hair and makeup professionals.

• Facilitate introductions between brides and vendors, ensuring these introductions lead to conversations or bookings.

• Propose destination wedding and honeymoon packages when suitable.

• Share guides, real-wedding stories, and event invitations to keep brides engaged.

• Record each bride's details in the CRM, including date, destination, budget, needs, vendors introduced, and next steps.

• Monitor introductions and bookings, highlighting hot leads and any issues to the team.

• Gather feedback from brides and vendors, identifying gaps within the directory.

• Draft and enhance saved replies, FAQs, and checklists addressing common inquiries from brides.

⛳️ Requirements

• A minimum of 2 years in a client-facing position such as customer service, sales, concierge, hospitality, events, or bridal.

• Excellent written and verbal communication skills in English, with a warm and polished tone appropriate for a luxury brand.

• Comfort with video calls and the ability to quickly establish rapport with brides from diverse cultural backgrounds.

• Strong organizational skills: capable of managing over 30 active conversations without neglecting follow-ups.

• Experience with CRM systems or helpdesk software.

• Familiarity with Google Workspace.

• A reliable laptop.

• Stable internet connection (25 Mbps or higher).

• A quiet space for taking calls.

• Backup power or internet options.

• Experience in weddings, events, or destination travel (preferred).

• Sales or lead conversion experience with quantifiable results (preferred).

• Knowledge of popular destinations like Italy, Greece, Bali, or Mexico (preferred).

• Familiarity with WhatsApp Business, Zoho, or live chat tools (preferred).

• Proficiency in a second language, such as Spanish, Arabic, or Hindi (preferred).

🏝️ Benefits

• Fully remote, full-time position with a growing global wedding brand.

• Comprehensive training on the directory, vendor partners, and packages.