Oncology Case Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• The Oncology Case Manager is tasked with nurturing and expanding business relationships with current clients within a designated territory.

• This position emphasizes the management of customer relationships from start to finish, ensuring a seamless experience from the initiation of orders to the delivery of laboratory reports.

• Collaborate closely with both internal and external stakeholders to provide outstanding customer support and satisfaction.

• Implement strategies for customer retention to sustain and enhance existing accounts.

• Develop and sustain value-driven relationships with current clients, promoting increased usage of products and services.

• Maintain regular communication with team members, Customer Support, and Commercial Leadership to relay customer feedback, success stories, challenges, and best practices.

• Accurately record customer interactions, updates, and value-driven activities in the CRM system.

• Cultivate and uphold a solid understanding of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.

• Establish and maintain transparent communication with key stakeholders at assigned accounts and escalate any issues that may affect customer satisfaction.

• Oversee the maintenance of assigned company equipment and assets.

• Timely and accurately submit required reports and documentation.

• Achieve or surpass assigned performance objectives.

• Provide support for meetings, conferences, and trade shows as necessary.

• Assist physicians with the ordering and interpretation of the CMI platform, ensuring QC report accuracy, which requires access to PHI.

• Keep a primary focus on case management.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• A minimum of three years of experience in account management or customer-facing roles is required.

• Strong problem-solving and decision-making abilities are essential.

• Familiarity with clinic-based business practices is necessary.

• Capability to learn proprietary software is needed.

• Excellent organizational, interpersonal, and collaborative skills are important.

• A valid driver’s license and dependable transportation are required.

• Successful completion of pre-employment requirements is expected.

🏝️ Benefits

• Travel may be required periodically, including potential evenings, weekends, or holidays.