Onboarding & Transition Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Implement a scalable, consistent, and compliant transition framework for advisors, teams, and TAN staff.

• Create and manage comprehensive transition plans that include milestones, dependencies, deliverables, risks, and stakeholder responsibilities.

• Organize and lead transition kickoff meetings.

• Act as a key liaison among advisors, employees, teams, compliance, licensing and registration, operations, technology, HR, leadership, and external firms.

• Monitor transition milestones, identify risks or delays, escalate issues, and assist in achieving timely resolutions.

• Keep documentation, status updates, reporting, and system information current for transitions, onboarding, offboarding, role changes, and team transitions.

• Oversee and confirm system and platform updates.

• Collect stakeholder feedback and relay insights to leadership for process enhancement.

• Assist with complex transition cases and special projects, including improvements to transition tools, resources, and workflows.

• Provide prompt communication and support during advisor, employee, and team transitions.

• Clarify transition steps, necessary actions, timelines, and available resources.

• Identify areas for enhancing onboarding, offboarding, and transition experiences.

• Collaborate with leadership, relationship management, and support teams to ensure seamless transitions.

• Coordinate deliverables such as technology setup, registration, book transfer support, training, and advisor readiness.

• Report transition status, risks, decisions, and next steps effectively.

• Connect stakeholders to relevant transition phases and ensure clear accountability.

• Contribute to the ongoing improvement of transition workflows and stakeholder experiences.

• Exemplify Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.

⛳️ Requirements

• A Bachelor’s degree in business, human resources, finance, communications, organizational leadership, or a related field is required, along with 3+ years of experience in transition, project coordination, operations, talent acquisition, advisor support, financial services, wealth management, or related business functions, or an equivalent combination of education and relevant experience.

• Proven experience managing complex, multi-step processes with numerous stakeholders, dependencies, deadlines, and competing priorities.

• Background in coordinating cross-functional work and influencing outcomes without direct authority.

• Demonstrated ability to deliver exceptional client, advisor, employee, or customer experiences.

• Strong project management and organizational capabilities.

• Proficiency in creating and maintaining detailed project plans, tracking milestones, managing dependencies, and proactively addressing risks.

• Excellent verbal and written communication skills.

• Strong relationship management skills and a service-oriented mindset.

• Capability to navigate ambiguity, resolve problems, exercise sound judgment, and make timely decisions.

• Ability to coordinate among diverse stakeholder groups and promote collaboration, shared ownership, and accountability.

• High attention to detail and adherence to policies, procedures, compliance requirements, and operational standards.

• Analytical mindset with the ability to identify trends, recommend enhancements, and utilize data and feedback.

• Proficiency in Microsoft Office, including Excel, PowerPoint, Teams, and project management or workflow tools.

• Ability to maintain confidentiality and manage sensitive information with professionalism.

• Preferred knowledge of advisor transition, onboarding and offboarding, registrations, licensing, broker-dealer operations, RIA or hybrid affiliation models, or wealth management practices.

• Familiarity with financial advisor recruiting, advisor development, practice management, business development, or field operations is preferred.

• Experience in a highly regulated environment is preferred.

• Exposure to change management, program implementation, process design, or operational transformation is preferred.

🏝️ Benefits

• Various bonuses, including annual or long-term incentives.

• Medical, dental, and vision insurance.

• Health savings account.

• Flexible spending account.

• 401k.

• Pension.

• Life and accidental death and dismemberment insurance.

• Disability insurance.

• Supplemental protection insurance.

• 20 days of Paid Time Off each year.

• Sick and Safe Time.

• 10 paid company holidays.

• Volunteer Time Off.

• Paid parental leave.

• Employee Assistance Program (EAP).

• Well-being benefits.