Onboarding Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee the comprehensive onboarding process for employees globally, which includes gathering and validating information, completing onboarding documentation, and arranging payroll and benefits enrollment.

• Support the collection and verification of international employment documents, such as work permits, visas, and tax forms.

• Prepare employment contracts utilizing in-house templates and manage post-onboarding amendments throughout the employee's tenure.

• Communicate with international clients to offer onboarding assistance and guidance via phone and email.

• Ensure that legal and regulatory documents are accurate, complete, and properly organized.

• Maintain precise records for clients and employees, ensuring data integrity on the internal platform.

• Convey onboarding requirements and timelines effectively to clients and employees.

• Conduct training sessions or provide materials regarding the Horizons platform, policies, and procedures.

• Foster client relationships and collaborate closely with teams in client success, sales, payroll, finance, and legal.

• Evaluate and enhance onboarding workflows, systems, and tools.

• Monitor compliance with employment laws, regulations, and EOR policies.

• Address onboarding issues and escalations, involving the manager in high-risk scenarios.

• Manage expectations concerning employment contracts to reduce unnecessary template modifications.

• Attend team and management meetings.

• Utilize CRM systems and internal communication platforms.

• Collect post-onboarding feedback and resolve concerns with clients and employees.

⛳️ Requirements

• Proven experience in administering employee onboarding; experience with global setup, administration, and maintenance is preferred.

• Professional proficiency in English is required.

• A Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience in onboarding or HR administration.

• Previous experience in onboarding, HR administration, or a similar role, ideally within an EOR or PEO environment.

• Familiarity with global onboarding processes and compliance requirements is highly desirable.

• Knowledge of local and international employment regulations and compliance standards.

• Understanding of employee onboarding best practices, contract drafting using templates, and HR documentation management.

• Exceptional verbal and written communication skills.

• Strong interpersonal, organizational, analytical, problem-solving, and customer service capabilities.

• Ability to prioritize tasks, adhere to deadlines, and maintain precise, confidential records.

• Proficient with HR software, CRM systems, and related tools; familiarity with HubSpot and Confluence is ideal.

• Capacity to thrive in a fast-paced environment with shifting priorities and deadlines.

• Ability to collaborate effectively with cross-functional teams.

• Awareness of cultural differences and capability to work with a diverse range of international clients and employees.

• Professionalism, integrity, and discretion in handling sensitive information.

🏝️ Benefits

• A competitive salary.

• An asynchronous working environment.

• A "Remote-First" company culture (or Hybrid), depending on the job's nature.

• The opportunity to work from abroad for a limited duration.

• Opportunities for growth within the company.

• Necessary hardware provided for new joiners.