Onboarding Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and manage the onboarding process for network inventory.

• Facilitate biweekly meetings with clients and oversee customer communication.

• Handle the daily operations of the offshore onboarding team (3 members).

• Develop, implement, and enhance scalable workflows and processes, including tools, automation, and AI Agents.

• Work collaboratively across departments such as Sales, Operations, Engineering, and Product to ensure a smooth customer experience while identifying gaps in current processes and systems.

⛳️ Requirements

• 1-2+ years of experience in startup operations, technology, or consulting.

• Proven project management abilities, with a skill for critically evaluating existing processes and recognizing opportunities for improvement.

• Strong proficiency in Excel, with the capability to manage and analyze large datasets.

• High emotional intelligence, as this position is heavily customer-focused and requires daily team management.

• Highly organized and detail-oriented, with the ability to prioritize tasks effectively.

• A strong team player who can also function and deliver results independently.

🏝️ Benefits

• 5% annual bonus.

• Equity package.