Onboarding Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer onboarding and installation projects from initiation to completion.

• Arrange installation appointments with clients and external installation partners.

• Act as the main point of contact between clients, vendors, and internal teams throughout the onboarding phase.

• Monitor project milestones and ensure all necessary tasks are completed on time.

• Gather and organize client documentation and project assets, including site details and planograms.

• Provide project updates, timelines, and next steps to all relevant parties.

• Report technical issues to internal engineering teams and manage communication until resolved.

• Conduct remote quality assurance checks post-installation to confirm successful execution.

• Keep precise project documentation and update internal tracking systems accordingly.

• Recognize potential delays or risks and proactively collaborate with stakeholders to maintain project timelines.

⛳️ Requirements

• Minimum of 2 years of experience in project coordination, onboarding, customer success, account coordination, or a related client-facing role.

• Exceptional organizational and time management abilities with the capacity to handle multiple projects at once.

• Proficient written and verbal communication skills in English.

• Customer-centric approach with excellent interpersonal capabilities.

• Experience coordinating with various stakeholders, both internal and external.

• Strong attention to detail and the ability to adhere to structured processes and checklists.

• Comfortable working independently in a remote setting.

• Proficient in Google Workspace or Microsoft Office.

• Nice to Have

• Background in supporting hardware deployments, field services, installations, or implementation projects.

• Familiarity with project management tools like Asana, Monday.com, ClickUp, Jira, or similar platforms.

• Experience collaborating with installation vendors or third-party contractors.

• Knowledge of CRM systems such as HubSpot or Salesforce.

🏝️ Benefits

• Permanent remote work flexibility

• Paid Time Off

• Health Maintenance Organization (HMO) coverage

• Annual performance bonuses

• Dedicated coaches provide an additional channel of support and skill development

• Opportunities for professional growth