Onboarding Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate comprehensive onboarding programs for new customers aimed at achieving quick wins and encouraging early adoption.

• Conduct thorough training sessions with store teams to ensure effective platform utilization and manage change effectively.

• Collaborate closely with sales to transition pilot programs into full-scale team implementations during the onboarding process.

• Track the progress of new customers and proactively resolve obstacles to adoption and team involvement.

• Cultivate extensive knowledge of retail workflows to offer strategic advice on best practices and implementation methods.

• Develop and enhance onboarding materials, training resources, and success frameworks customized for retail settings.

• Work alongside product and marketing teams to incorporate new customer feedback into platform enhancements.

• Ensure seamless transitions to Account Managers once customers achieve adoption milestones.

• Assist in sharing reports on customer progress and success metrics throughout the onboarding experience.

⛳️ Requirements

• Proven experience in retail operations, store management, or related customer-facing retail positions.

• Familiarity with SaaS platforms or customer success is a significant advantage, though not mandatory.

• Knowledge of retail team dynamics, training requirements, and challenges associated with change management.

• Ability to thrive in a fully remote work environment.

• Enthusiasm for the unique challenges associated with working in a small start-up company. (Versatility is key here!)

• Willingness to challenge the norm, taking initiative to address issues before seeking input or feedback.

• Enjoyment of a fast-paced, dynamic environment with the capability to self-manage and prioritize responsibilities.

• A strong desire to learn and develop beyond this position, demonstrating an "all hands on deck" mentality.

• Excellent communication and training abilities, with a talent for engaging effectively with diverse retail teams.

🏝️ Benefits

• Fully remote work options, with access to coworking spaces available upon request.

• Comprehensive Health Care Plan (Medical, Dental, Vision).

• Unlimited Paid Time Off (including Vacation, Sick Leave, and Public Holidays).