This is a fully remote position, open to applicants in Colombia.

📋 Description

• Establish a personalized relationship and set expectations with the system.

• Ensure that the tool meets the client's needs.

• Monitor account activity: sales volume, printer installations, product uploads, and necessary module subscriptions.

• Confirm that the client activation process is completed in a timely manner.

• Participate in the activation of FudoPagos terminals and the Online Store.

• Maintain daily communication with clients through calls, WhatsApp, tickets, and emails.

• Conduct remote demonstrations of the system.

• Understand the client to create value with the tool.

• Identify and address potential early churn.

• Guide clients through the electronic invoicing integration process.

• Achieve the established goals in Customer Success.

⛳️ Requirements

• You should be a graduate or advanced student in Business Administration, Marketing, Industrial Engineering, or fields related to Hospitality and Tourism.

• You must have at least 2 years of experience in commercial or Customer Success roles, ideally related to online sales channels and within the technology sector.

• You should have experience with CRM tools such as HubSpot or Salesforce.

• Proficiency in the Office Suite.

• Basic knowledge of technology.

• You must reside in Colombia, preferably in Bogotá.

• An interest in gastronomy is a plus.