Onboarding Consultant I, Bilingual Thai

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for customers, serving as their main point of contact from the moment of account purchase through the onboarding process.

• Operate independently under the guidance of an Onboarding Manager to meet monthly activation targets.

• Assess and prioritize tasks based on customer requirements and Toast standards.

• Collaborate with restaurant owners during the Go-Live phase to develop onboarding plans that adhere to the specified timeline and budget.

• Establish best practices for daily restaurant operations, encompassing labor and food costs, table turnover times, and guest relations.

• Execute remote site evaluations to identify networking needs prior to installation, communicating these to project resources.

• Conduct remote onboarding while documenting the Toast POS installation process, best practices, and any variations.

• Develop and facilitate onboarding training for restaurant personnel, emphasizing operational efficiency and enhancing the guest/staff experience.

• Oversee multiple onboarding projects simultaneously, managing a portfolio of over 80 restaurants.

• Provide remote Go-Live assistance, address issues, and offer follow-up training sessions.

⛳️ Requirements

• Must be bilingual and fluent in Thai and English.

• Background in the Restaurant or Hospitality Industry is essential.

• A minimum of 3 years of experience in a role focused on customer satisfaction and business operations, such as a Restaurant General Manager.

• Proven ability to work independently while managing competing priorities in a dynamic environment.

• Demonstrated success in achieving and surpassing set goals.

• Strong communication, organizational, and influencing abilities are required.

• At least 1 year of experience with POS software, preferably within the service industry (not mandatory).

• Familiarity with Salesforce CRM is a plus.

• Experience in the technology sector or with a SaaS organization is desirable.

• Background in training, teaching, or development is advantageous.

🏝️ Benefits

• Cash compensation that may include overtime, bonuses, or commissions if eligible.

• Equity opportunities.

• Comprehensive benefits package.

• Flexible work model that accommodates individual needs.

• Reasonable accommodations for individuals with disabilities during the hiring process.