Office and Operations Coordinator

This is a fully remote position, open to applicants in Philippines, +5 more states.

📋 Description

• Oversee calendars, scheduling, and follow-ups on recurring tasks involving various stakeholders.

• Organize meetings among multiple stakeholders and ensure their confirmation prior to occurrence.

• Safeguard leadership focus time through anticipatory scheduling.

• Develop and sustain reporting cadences and Standard Operating Procedure (SOP) libraries.

• Transform ad-hoc processes into documented, repeatable workflows.

• Create reports, dashboards, and performance trackers utilizing Google Sheets, Excel, or comparable tools.

• Record meeting action items and decisions along with their respective owners and deadlines.

• Monitor action items until completion and highlight stalled items.

• Maintain organization and up-to-date status in Slack, project boards, and similar tools.

• Keep workflow documentation, process maps, and knowledge bases current and accessible.

• Organize boards, folders, and channels to ensure information is easily retrievable.

• Minimize the time founders and leadership spend on administration and routine decision-making.

• Manage routine decisions within established guidelines.

• Identify inefficiencies and propose process enhancements.

• Flag only those issues that necessitate leadership decisions.

• Assist U.S.-based founders, operators, and integrators by converting reactive chaos into systematic execution.

⛳️ Requirements

• A minimum of 3 years of experience in roles such as Operations Assistant, Administrative Coordinator, Office Coordinator, Executive Assistant, or related operations support position.

• Proven track record of supporting founders, executives, operations leaders, or diverse stakeholders in a dynamic business setting.

• Demonstrated expertise in calendar management, scheduling, meeting coordination, reporting, SOP development, process documentation, and operational follow-through.

• Strong command of Google Workspace, including Docs, Sheets, Drive, Calendar, and Gmail.

• Proficiency in project management tools such as ClickUp, Asana, Monday.com, Trello, Notion, or equivalent platforms.

• Experience in managing recurring operational workflows, tracking action items, and ensuring deadlines are consistently met with minimal oversight.

• Excellent written and verbal communication skills in English.

• Capability to produce professional documentation, meeting notes, reports, and communications for stakeholders.

• Highly organized with outstanding attention to detail and the ability to manage multiple priorities efficiently.

• Demonstrated problem-solving abilities and the capacity to recognize inefficiencies, suggest enhancements, and construct scalable processes.

• Proficiency in creating and maintaining SOPs, workflow documentation, process maps, and knowledge bases.

• Experienced in preparing reports, dashboards, or performance trackers using Google Sheets, Microsoft Excel, or similar tools.

• Must achieve an 85% or higher in a written SOP/documentation assessment.

• Equipped with a professional home office setup and dependable internet connection.

• Willingness to complete the necessary training assessment.

• Available Monday–Friday from 9:00 AM to 6:00 PM in PST, CST, or EST time zones.

• Preferred: experience supporting franchise, multi-location, or multi-entity businesses.

• Preferred: experience working with U.S.-based founders, executives, or organizations.

• Preferred: familiarity with EOS, Traction, or similar operational frameworks.

• Preferred: experience in establishing an SOP library or knowledge base from the ground up.

• Preferred: background in meeting management.

• Preferred: experience in process improvement.

• Preferred: conversational proficiency in Spanish.

🏝️ Benefits

• $1,250 USD/month for the initial 90 days.

• $1,500 USD/month thereafter.

• Enhanced Role Matching — you will be placed in a position where you can truly excel and develop, rather than merely filling a vacancy.

• Real Upside — high performers unlock raises, long-term stability, and future opportunities.

• Collaborate with U.S. Operators — gain direct exposure to franchise owners dedicated to growth and execution.

• Genuine Ownership — your contributions will have a direct effect on operations, with less bureaucracy and more responsibility from day one.

• Multi-Location Exposure — work across various franchise locations and understand how scalable operations function.