OEM Compliance Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Cultivate and maintain a comprehensive understanding of OEM programs, policies, and procedures.

• Offer guidance and support to internal teams, including Sales, Customer Support, and Website Delivery.

• Execute updates and enhancements to dealer websites and documentation to guarantee compliance with OEM program criteria.

• Engage in conference calls with OEM partners and agencies to remain informed on program updates, insights, and requirements.

• Effectively prioritize and manage tasks to cater to the needs of various OEM programs.

• Collaborate with cross-functional teams to enhance communication and ensure alignment with program objectives.

• Recognize opportunities for improvement and propose practical, actionable solutions.

• Assist in the creation and delivery of training materials and documentation throughout the organization.

• Conduct regular audits and assessments to oversee compliance and identify gaps or areas needing improvement.

• Keep accurate and organized records of program activities and documentation.

• Contribute to the formulation of long-term strategies aimed at improving the effectiveness and efficiency of OEM program management.

⛳️ Requirements

• A minimum of 5 years of experience in customer service or a related field.

• Communication: Exhibits the ability to express ideas clearly and effectively in both verbal and written forms.

• Teamwork: Works collaboratively with colleagues to reach common goals.

• Adaptability: Learns swiftly and adjusts to evolving priorities and work environments.

• Problem-Solving: Evaluates situations and formulates practical, effective solutions.

• Attention to Detail: Ensures precision and thoroughness in all tasks to minimize errors.

• Time Management: Prioritizes and completes tasks efficiently within set deadlines.

• Customer Service: Shows a dedication to delivering exceptional service and addressing customer needs.

• Computer Proficiency: Maintains competence with essential software, tools, and systems.

• Dependability: Consistently demonstrates reliability and punctuality in fulfilling duties.

• Initiative: Actively identifies opportunities and takes steps to contribute to team and organizational success.

• Multitasking: Handles multiple tasks concurrently while upholding a high quality standard.

• Work Ethic: Displays a strong commitment to achieving results and meeting expectations.

• ASSET/PREFERRED: • Bilingualism: Proficiency in both French and English, in oral and written forms.

• Knowledge: Familiarity with OEM Program & Brand Requirements.

🏝️ Benefits

• Medical, Dental & Vision Healthcare Plans.

• New Hire Stipend for Home Office Set-Up.

• Generous PTO.

• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day.