Nonprofit Relationship Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Strategically oversee and cultivate nonprofit accounts to enhance account growth and boost service use.

• Create customized kits and event strategies that ensure nonprofit objectives and ROI metrics are met, in alignment with Visit.org’s capabilities.

• Spearhead and manage key client projects and strategic programs, coordinating cross-functional teams, timelines, and deliverables to guarantee successful execution, high-quality results, and measurable business and social impact outcomes.

• Actively assist the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn among nonprofit accounts.

• Establish and maintain robust, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on social impact and partnerships.

• Provide tailored consultations and presentations that showcase the ongoing value of Visit.org’s offerings in relation to client objectives.

• Proactively identify and address issues that arise within nonprofit accounts, ensuring a high level of client satisfaction and service delivery.

• Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to convey client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction.

• Advocate for client needs internally to ensure that all client deliverables are met with excellence, promoting product enhancements when necessary to serve nonprofit requirements.

• Contribute to the creation of best practices, operational procedures, and strategic initiatives that improve the overall effectiveness and scalability of the Customer Success team.

⛳️ Requirements

• Minimum of 2 years' experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role.

• Experience in a fast-paced startup environment, particularly within the Nonprofit or Enterprise SaaS sectors.

• Proficient in demonstrating value through customer stories, data, and unique insights.

• Strong organizational abilities with the capacity to create order in ambiguous situations.

• Detail-oriented while maintaining focus on overarching goals.

• Quick to learn and adept at understanding different processes and/or systems.

• Excellent written, verbal, and presentation communication skills, along with strong interpersonal abilities.

• A collaborative team player capable of building relationships and communicating effectively across departments.

• Proficient in using sales management and internal communication tools, including HubSpot, Slack, Monday.com, and others.

• A genuine desire to meet the needs of our clients.

• Experience working in a fast-paced startup environment.

• Passionate about our mission and eager to make a positive impact in the world through technology.

🏝️ Benefits

• How we care

• Unlimited PTO + Holiday + Birthday off!

• Unlimited Social Impact Time Off (SITO)!

• Competitive salary.

• Mission-aligned company events/volunteering.

• Inclusive, exciting start-up culture.

• Accelerated career & personal growth.

• Culture Club and more!