Nonprofit Fundraising Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Greet and assist incoming donors

• Adhere to scripts approved for campaigns

• Accurately record details of donations and pledges

• Verify essential information from donors

• Address relevant questions regarding processes

• Utilize multiple applications during calls

• Safeguard confidential information

• Comply with quality and regulatory standards

• Maintain consistent attendance during designated service hours

• Aid in established nonprofit fundraising initiatives by processing donations and pledges from incoming donor calls

⛳️ Requirements

• High school diploma or GED equivalent

• At least six months of remote customer service experience or a minimum of one year of on-site experience

• Professional and friendly phone demeanor

• Exceptional listening and verbal communication skills

• Proficient typing and data entry skills

• Comfortable following scripts and structured procedures

• Ability to work independently without direct supervision

• A dedicated, quiet workspace at home

• Windows 11 operating system on the computer

• At least 8GB RAM; 16GB is preferred

• Noise-canceling USB headset

• Wired high-speed internet connection

• Direct Ethernet connection required

• Quiet and distraction-free work environment

• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not supported

• Certification must be obtained prior to servicing

🏝️ Benefits

• Opportunity to work from home

• Flexibility for contractors to select from available service intervals

• Some campaigns offer service availability around the clock