Nonprofit Fundraising Support

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Professionally respond to inbound calls from donors

• Adhere to approved scripts without unnecessary alterations

• Precisely document donation and pledge details

• Verify names, contact information, and transaction details

• Navigate between required computer systems with confidence

• Safeguard donor privacy and confidential information

• Uphold quality and compliance standards

• Arrive punctually for every designated servicing interval

• Achieve campaign performance goals

• Assist major nonprofit fundraising campaigns in the role of Donation Processor or Pledge Drive Specialist

⛳️ Requirements

• High school diploma or GED

• Minimum of six months of remote customer service experience or one year of onsite customer service experience

• Excellent verbal communication skills

• Professional phone manners

• Proficient typing and data entry skills

• Ability to listen, speak, and navigate systems at the same time

• Reliability and strong personal accountability

• Capacity to work independently

• Quiet and dedicated workspace

• Windows 11 desktop or laptop required

• At least 8GB RAM; 16GB is recommended

• Noise-canceling USB headset needed

• Consistent wired high-speed internet connection required

• Direct Ethernet connection necessary

• Completion of required certification before servicing is mandatory

• Must fulfill applicable state, experience, equipment, screening, and program requirements

🏝️ Benefits

• Flexible work-from-home arrangement

• Control over scheduling; contractors select from available servicing intervals

• Opportunities for servicing may be available across a 24/7 operating schedule