Non-Clinical Care Coach

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Perform outreach via telephone, predominantly using an auto-dialer, to members who have multiple chronic conditions along with financial or functional challenges.

• Evaluate member needs through data analysis, structured assessments, and direct discussions.

• Create and oversee personalized care plans.

• Coordinate services and link members to clinical, community, and multidisciplinary resources.

• Ensure compliance with all relevant requirements.

• Identify and address obstacles that may hinder effective care and member autonomy.

• Track progress towards achieving health goals and modify care strategies as necessary.

• Operate multiple computer systems concurrently while engaging with members in a dynamic, structured environment.

⛳️ Requirements

• An associate degree in any field.

• At least 2 years of experience in direct adult patient care, such as in long-term care, home and community-based services, hospital/facility settings, case management, or managed care organizations.

• Experience collaborating with members of the healthcare team.

• Proficient in computer usage.

• Capable of quickly learning and navigating electronic software applications, including electronic medical records.

• Excellent communication and interpersonal skills.

• A minimum download speed of 25 Mbps and upload speed of 10 Mbps for self-provided internet service.

• Ability to work from a dedicated area without ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.