NOC Engineer / SRE

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a primary or escalation responder within a 24x7 on-call rotation

• Lead or assist in Major Incident responses, encompassing triage, mitigation, and resolution

• Collaborate with Engineering, Infrastructure, Security, and Product teams

• Implement and enhance runbooks, playbooks, and escalation procedures

• Facilitate blameless post-incident reviews and monitor corrective measures

• Oversee service health monitoring across infrastructure, applications, and dependencies

• Design and uphold alerting strategies in line with SLIs/SLOs

• Mitigate alert fatigue through improvements in signal-to-noise ratio

• Create dashboards utilizing Grafana, Prometheus, Datadog, Splunk, and/or CloudWatch

• Automate repetitive operational tasks to minimize manual efforts

• Enhance mean time to detect and mean time to resolve

• Develop scripts and tools to facilitate NOC/SRE workflows

• Implement self-healing and auto-remediation solutions where feasible

• Collaborate with engineering teams to boost system reliability

• Support and troubleshoot Linux systems, cloud platforms, and Kubernetes/containerized environments

• Assist in capacity planning and availability assessments

• Ensure operational readiness for production deployments

⛳️ Requirements

• Proficient in Linux systems administration

• Experience in incident management and production support

• Familiarity with cloud infrastructure (AWS preferred)

• Knowledge of containers and orchestration (Docker, Kubernetes)

• Acquainted with monitoring/alerting platforms

• Scripting or programming skills in Python, Bash, Go, or similar languages

• Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

• Experience in 24x7 NOC or production operations settings

• Ability to manage high-pressure incidents with composure and efficiency

• Strong written and verbal communication skills for incident coordination

• Comfortable working from runbooks and making improvements when necessary

• Preferred: experience in defining or operating under SLOs/SLIs

• Preferred: prior experience in transitioning from a traditional NOC to an SRE model

• Preferred: experience with Infrastructure as Code (Terraform, Ansible, etc.)

• Preferred: familiarity with security, compliance, or regulated environments

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health, dental, and vision insurance

• Flexible working hours and remote work options

• Opportunities for professional development and training

• Collaborative and inclusive work environment