NOC Engineer

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Conduct regular backup health assessments across various client environments utilizing Veeam, Azure Backup, and Datto solutions.

• Analyze backup job logs, investigate warning signs, and pinpoint failed or incomplete backup processes.

• Oversee backup repository capacity, recovery points, and the availability of offsite storage.

• Execute file-level test restores from both local and offsite backups.

• Carry out Azure Backup recovery tests and subsequently remove temporary recovery resources.

• Examine backup configurations to ensure that all necessary servers, resources, and workloads are adequately protected.

• Perform reviews of backup solutions and maintain precise backup documentation.

• Monitor Datto BCDR and SaaS Protection dashboards, documenting and escalating any identified issues.

• Engage in additional backup verification tasks, including chain integrity checks.

• Review automated patch compliance tickets generated via Datto RMM.

• Investigate patching failures and verify reported issues on affected devices.

• Execute approved remediation measures, such as restarting patch jobs, resolving failed updates, and orchestrating authorized reboots.

• Confirm successful patch installation and device compliance through Datto RMM.

• Collect supporting evidence and attach it to the relevant tickets.

• Document remediation actions, results, and outstanding issues.

• Escalate persistent patch failures, unresponsive devices, or incidents that necessitate advanced troubleshooting.

• Conduct regular infrastructure health checks and first-line operational tasks using established monitoring and management tools.

• Adhere to documented checklists and standard operating procedures.

• Identify operational risks, anomalies, and infrastructure problems that require further investigation.

• Assist with additional routine monitoring and maintenance tasks as operational needs evolve.

• Conduct approved troubleshooting within defined technical and security boundaries.

• Escalate unsuccessful backup restores, missing recovery points, inaccessible repositories, and ongoing backup failures.

• Create comprehensive escalation tickets that include error messages, screenshots, troubleshooting history, and verification results.

• Keep accurate ticket records and document clear pass/fail outcomes.

• Update technical documentation and log and close operational tasks.

• Collaborate with internal technical teams to aid in incident resolution.

• Investigate backup failures related to repository capacity, Veeam backup locks, and Azure agent connectivity.

• Carry out authorized first-line troubleshooting and escalate unresolved issues.

⛳️ Requirements

• Hands-on experience with Veeam Backup & Replication, including monitoring backups, file-level recovery, repository management, and capacity assessments.

• Practical knowledge of Azure Backup, Recovery Services vaults, and file recovery from restore points.

• Experience in reviewing backup histories, identifying failures, validating backup integrity, and performing test restores.

• Familiarity with Datto BCDR and SaaS Protection platforms.

• Proven experience using Datto RMM for endpoint monitoring, patch deployment, compliance verification, and remediation.

• Capability to investigate failed Windows updates, troubleshoot patching issues, and confirm successful remediation.

• Understanding of Windows Server and workstation administration, including troubleshooting system updates and reboots.

• Basic knowledge of PowerShell scripting would be beneficial.

• Experience in an MSP or structured IT operations environment.

• Strong grasp of ticketing systems, technical documentation, and checklist-driven processes.

• Ability to maintain accurate records, capture supporting screenshots, and document remediation outcomes.

• Proficient written English communication skills.

• Strong attention to detail, problem-solving skills, and sound judgment for incident escalation.

• Ability to work independently with minimal supervision while adhering to established operational and security protocols.

• Understanding of multi-factor authentication, least-privilege access, and secure remote administration.

• Awareness of data protection mandates and appropriate handling of confidential client information.

• Ability to follow approved change management procedures and uphold secure access practices.

🏝️ Benefits

• Get paid in Australian Dollars.

• Medical insurance from day one for you + spouse (or parents if unmarried).

• Generous OPD coverage from doctor visits to all your medical needs.

• Home office setup allowance.

• Internet allowance.

• Gym & wellness allowance.

• Regular team events & engagement activities.

• Diji Assist mental health & counseling support.

• Reimbursement for industry certifications.

• Open-door culture.

• Flexible work – home or office.

• Rewards & recognition.

• Christmas and financial year-end parties.