NOC Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee network and system performance utilizing a range of monitoring tools and software.

• Detect and resolve intricate network and system challenges, escalating issues as needed.

• Assist in the identification and troubleshooting of complex network and system problems, serving as a point of escalation when necessary.

• Execute system and network device configurations and deployments, coordinating with Backup Specialists and Toolset Orchestration Specialists.

• Maintain precise documentation of network and system configurations and modifications.

• Work collaboratively with cross-functional teams to address issues and implement effective solutions.

• Monitor and respond to alerts and notifications produced by our network and system monitoring tools.

• Provide prompt and effective communication regarding network and system issues to internal and external stakeholders.

• Participate in on-call rotations and respond to after-hours incidents as required.

• Mentor and train Analyst I in best practices for network and system monitoring.

• Ensure tickets are appropriately created and documented to account for time.

• Manage personal workload to ensure compliance with service level agreements (SLAs).

• Perform additional duties as necessary.

⛳️ Requirements

• Associate's degree in Computer Science or a related field, or equivalent professional experience.

• At least 3 years of experience in network and system monitoring or a related area.

• Familiarity with network and system monitoring tools; experience with ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG is advantageous.

• Understanding of advanced networking concepts such as load balancing, VPN, and firewalls.

• In-depth knowledge of server and operating system concepts, including both Windows and Linux.

• Exceptional analytical and problem-solving abilities.

• Strong communication and interpersonal skills.

• Capability to work independently as well as in a team-oriented environment.

• High attention to detail with the ability to prioritize multiple tasks effectively.

• Openness to learning and adapting to new technologies and processes.

🏝️ Benefits

• **Well-being & Support** - We prioritize the well-being of our team beyond the workday. A variety of benefits are available to support your overall welfare, from mental health and leave assistance through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether addressing today’s needs or planning for tomorrow’s goals, we have you covered.

• **Grow with Us** - Whether you’re beginning your career or ready to advance, we are dedicated to investing in your development. We provide structured growth opportunities through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and tailored career-pathing to facilitate internal mobility.

• **People-First Culture** - We embody our values, support one another, and foster an inclusive environment where everyone feels they belong. Our collective aim is to engage in meaningful work, characterized by autonomy, recognition, and a commitment to serving those who serve.

• **Transparent Leadership** - With open lines of communication and clear company objectives, our leaders are engaged, and our managers are dedicated to supporting your growth at every stage.

• The selected candidate will undergo criminal and Department of Motor Vehicles background checks and must fulfill Criminal Justice Information Systems (CJIS) requirements post-employment.

• **Thank you for your interest in VC3. We appreciate all applications; however, only candidates selected for an interview will be contacted.**

• **Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!**