Night Auditor

This is a fully remote position, open to applicants in Australia.

📋 Description

• Accurately balance daily transactions and prepare overnight reports.

• Verify and reconcile guest accounts, ensuring all charges are posted correctly.

• Deliver exceptional customer service during check-in, check-out, and throughout the night shift.

• Assist guests with inquiries and promptly resolve any issues in a professional manner.

• Ensure a safe and secure environment for both guests and employees.

• Follow and complete the Night Audit checklist diligently.

• Collaborate with other departments to address any discrepancies or concerns.

• Generate and distribute financial and operational reports as required.

• Provide support to the front desk team with administrative tasks as necessary.

⛳️ Requirements

• Previous experience as a Night Auditor or in a comparable role within the hospitality sector (essential).

• Proficiency in hotel management software, particularly Opera Cloud, as well as Microsoft Excel.

• Strong analytical skills with a keen eye for detail.

• Excellent problem-solving skills and decision-making capabilities.

• Basic accounting knowledge and an understanding of financial processes.

• Exceptional communication and interpersonal abilities.

• Ability to maintain confidentiality and comply with security protocols.

• Customer-centric mindset with a dedication to providing outstanding service.

• Capacity to adapt and work effectively in a fast-paced environment.

• Flexibility to work overnight shifts on a rotating schedule.

• Ability to work independently as well as part of a team.

• Strong organizational and time management skills.

🏝️ Benefits

• Heartist benefits including global accommodation and dining discounts for you, your family, and friends.

• Complimentary hotel stay package to celebrate your work anniversary.

• Secure parking in the center of Brisbane for just $10 per day.

• Direct access to Central train station.

• Complimentary meals in the ambassador dining room.

• Laundered uniforms and dry cleaning of duty attire.

• Access to wellbeing programs and learning platforms.

• Leadership development pathways.

• Global mobility opportunities.

• Industry-leading training programs.