NICE CXOne Developer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Create and execute routing solutions based on NICE technology.

• Design secure and compliant interactive voice response (IVR) applications.

• Assist in transitioning legacy call center systems to contemporary omnichannel platforms.

• Organize and conduct release planning, development, testing, and deployments for various agencies' IVR enhancements.

• Develop call flow designs and integrate with backend systems utilizing APIs.

• Oversee NICE business units and contribute to solution design and optimization of network solutions.

• Engineer and implement routing for contact center technologies.

• Work alongside the Architecture team to design, develop, and implement APIs and to consume APIs effectively.

• Offer technical support and troubleshooting assistance for both customers and internal teams when scripting challenges occur.

• Manage communication and resolution of issues in collaboration with multiple technology teams.

• Evaluate support tickets with agency leadership and supervise support inquiries from team members dealing with agency tickets.

• Resolve complex issues, enhance customer journeys, and ensure smooth system integrations.

⛳️ Requirements

• A minimum of 5 years of experience with NICE InContact CXone.

• At least 5 years of professional experience in NICE CXone Studio scripting.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience with virtualized systems, which include application servers, databases, and networking infrastructure.

• Ability to comprehend business needs and convert them into technical specifications.

• Skills in conflict management and effective organizational communication.

• Exceptional communication and teamwork abilities.

• Preferred: experience in creating Contact Center Dashboards.

• Preferred: foundational knowledge of intersystem networking and data traffic flow among components.

• Preferred: capability to troubleshoot end-to-end call center applications, including issues with Chrome and Edge when interfacing with web-based applications like Salesforce/Microsoft Dynamics.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Health insurance coverage.

• Language learning courses.

• Relocation assistance program.

• Flexibility to work remotely.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent programs.

• Opportunities for internal mobility.

• Internship programs available.

• An inclusive and supportive workplace culture.

• Regular company social events for team building.