NICE CXOne Developer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Oversee and execute release planning, development, testing, and deployments for IVR enhancements across various agencies.

• Create call flow designs and connect them with backend systems through APIs.

• Manage NICE business units and contribute to the design of solutions and optimization of network solutions.

• Develop and implement routing strategies for contact center technology.

• Work alongside the Architecture team to design, develop, and deploy APIs and utilize them effectively.

• Offer technical support and troubleshooting for scripting-related issues.

• Facilitate communication regarding issues and resolutions among various technology teams.

• Review support tickets with agency leadership and supervise support inquiries from team members addressing agency tickets.

• Design and implement routing solutions based on NICE technology.

• Create secure and compliant IVR applications.

• Assist in transitioning legacy call center systems to modern omnichannel platforms.

• Diagnose complex issues, enhance customer journeys, and guarantee smooth system integrations.

⛳️ Requirements

• Over 5 years of experience with NICE InContact CXone.

• More than 5 years of professional experience in NICE CXOne Studio scripting.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience with virtualized systems, including application servers, databases, and networking infrastructure.

• Capability to comprehend business requirements and translate them into technical specifications.

• Skills in conflict management and clear organizational communication.

• Strong communication and teamwork abilities.

• Nice to have: experience in creating Contact Center Dashboards.

• Nice to have: foundational knowledge of intersystem networking and data traffic flow between components.

• Nice to have: proficiency in troubleshooting end-to-end call center applications, including addressing Chrome and Edge issues with web-based applications like Salesforce/Microsoft Dynamics.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility prospects.

• Internship opportunities.

• Collaboration on significant projects for top global clients.

• An inclusive and supportive work environment.

• Open lines of communication.

• Regular team-building social events organized by the company.

• Commitment to sustainable business practices, focusing on IT education, community empowerment, equitable operating practices, environmental sustainability, and gender equality.