NICE CXOne Developer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Design and implement routing solutions based on NICE technology.

• Develop IVR applications that are secure and compliant.

• Assist in the transition of outdated call center systems to contemporary omnichannel platforms.

• Organize and execute release planning, development, testing, and rollouts for IVR enhancements across multiple agencies.

• Create call flow designs and manage integrations with backend systems using APIs.

• Oversee NICE business units and provide insights into solution design and optimization of network solutions.

• Design and implement routing strategies for contact center technologies.

• Work closely with the Architecture team to design, develop, deploy, and utilize APIs.

• Offer technical support and resolve scripting issues for both customers and internal teams.

• Manage communication and resolution of issues in collaboration with various technology teams.

• Review support tickets with agency leadership and guide team members in addressing agency-related inquiries.

• Resolve complex issues, enhance customer journeys, and guarantee smooth system integrations.

⛳️ Requirements

• Over 5 years of experience with NICE InContact CXone.

• More than 5 years of professional scripting experience with NICE CXOne Studio.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience with virtualized systems, including application servers, databases, and networking infrastructure.

• Capability to comprehend business needs and convert them into technical specifications.

• Skills in conflict management and effective organizational communication.

• Strong communication and teamwork abilities.

• Preferred: experience in creating Contact Center Dashboards.

• Preferred: foundational knowledge of intersystem networking and data traffic flow among components.

• Preferred: ability to troubleshoot end-to-end call center applications, including issues with web-based tools like Salesforce/Microsoft Dynamics in Chrome and Edge.

🏝️ Benefits

• Competitive salary along with a comprehensive compensation and benefits package.

• Health insurance coverage.

• Language training opportunities.

• Relocation assistance.

• Flexibility for remote work / Embracing a Work From Anywhere Culture.

• Opportunities for professional development.

• Certification programs available.

• Mentorship and investment in talent programs.

• Opportunities for internal mobility.

• Internship opportunities available.

• Collaborate on significant projects for leading global clients.

• An inclusive and supportive work atmosphere with open lines of communication.

• Regular company social events for team building.