NICE CXOne Developer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Create and implement routing solutions based on NICE technologies.

• Develop IVR applications that are secure and compliant.

• Assist in the transition of outdated call center systems to contemporary omnichannel platforms.

• Organize and execute release planning, development, testing, and deployments for IVR enhancements across various agencies.

• Construct call flow designs and integrate with backend systems utilizing APIs.

• Oversee NICE Business Unit operations and contribute to solution design and optimization of network solutions.

• Design and implement routing systems for contact center technologies.

• Work collaboratively with the Architecture team to design, develop, and deploy APIs, as well as to utilize existing APIs.

• Offer technical support and troubleshooting for customers and internal teams when scripting challenges arise.

• Manage communication and resolution of issues among multiple technology teams.

• Review support tickets with agency leadership and supervise support inquiries from team members working on agency-related tickets.

• Collaborate with cross-functional teams to address complex issues, enhance customer journeys, and ensure smooth system integrations.

⛳️ Requirements

• Over 5 years of experience with Nice InContact CXone.

• More than 5 years of professional experience in scripting with NICE CXOne Studio.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience with virtualized systems, including application servers, databases, and networking infrastructure.

• Ability to interpret business requirements and convert them into technical specifications.

• Skills in conflict resolution and effective organizational communication.

• Strong communication and teamwork abilities.

• Preferred: Experience in creating Contact Center Dashboards.

• Preferred: Basic knowledge of intersystem networking and data traffic flow between components.

• Preferred: Capability to troubleshoot end-to-end call center applications, including issues related to Chrome and Edge when interacting with web-based applications like Salesforce/Microsoft Dynamics.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Language learning courses.

• Relocation assistance program.

• Flexibility for remote work and a Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent programs.

• Opportunities for internal mobility.

• Internship opportunities available.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive work environment promoting open communication.

• Regular team-building social events within the company.