NICE CXOne Developer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Create and implement routing solutions based on NICE technology.

• Develop IVR applications that are secure and compliant.

• Assist in transitioning legacy call center systems to contemporary omnichannel platforms.

• Organize and execute release planning, development, testing, and deployment of IVR enhancements across various agencies.

• Construct call flow designs and integrate with backend systems utilizing APIs.

• Oversee NICE business units and contribute to solution design and optimization of network solutions.

• Design and implement routing for technologies used in contact centers.

• Work alongside the Architecture team to design, develop, and deploy APIs, as well as to utilize existing APIs.

• Offer technical support and resolve scripting issues for both customers and internal teams.

• Facilitate communication and resolution of issues among multiple technology teams.

• Review support tickets in collaboration with agency leadership and supervise support inquiries from team members.

• Diagnose complex issues, enhance customer journeys, and ensure smooth system integrations.

⛳️ Requirements

• Over 5 years of experience with Nice InContact CXone.

• More than 5 years of professional scripting experience in NICE CXOne Studio.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience with virtualized systems, including application servers, databases, and networking infrastructure.

• Capability to comprehend business requirements and convert them into technical specifications.

• Skills in conflict management and clear organizational communication.

• Strong communication and teamwork abilities.

• Preferred: experience in creating Contact Center Dashboards.

• Preferred: foundational knowledge of intersystem networking and data traffic flow between components.

• Preferred: ability to troubleshoot end-to-end call center applications, including issues with Chrome and Edge related to web-based applications like Salesforce/Microsoft Dynamics.

🏝️ Benefits

• Competitive Pay and Benefits: a comprehensive compensation and benefits package.

• Health insurance coverage.

• Language training opportunities.

• Relocation assistance program.

• Flexibility for remote work / Culture that supports working from anywhere.

• Opportunities for professional development.

• Programs for certification.

• Mentorship and investment in talent development.

• Opportunities for internal mobility.

• Internship programs available.

• Engaging projects for leading global clients.

• A supportive and inclusive work environment.

• Open lines of communication.

• Regular team-building social events organized by the company.