NICE CXOne Developer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Oversee and execute release planning, development, testing, and deployment for various agencies' IVR enhancements.

• Create call flow designs and integrate with backend systems through APIs.

• Manage NICE business units and contribute to solution design and optimization of network solutions.

• Design and implement routing mechanisms for contact center technology.

• Collaborate with the Architecture team to design, develop, and implement APIs as well as consume existing APIs.

• Offer technical support and troubleshooting assistance to both customers and internal teams when scripting issues arise.

• Facilitate communication and resolution of issues across multiple technical teams.

• Review support tickets in collaboration with agency leadership and oversee inquiries from team members working on agency tickets.

• Participate in a large-scale transformation initiative aimed at enhancing customer experience for a global healthcare leader.

• Assist in migrating legacy call center systems to contemporary omnichannel platforms.

• Enhance customer journeys and ensure smooth integration of systems.

⛳️ Requirements

• A minimum of 5 years of experience with NICE InContact CXone.

• At least 5 years of professional experience in NICE CXone Studio scripting.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience working with virtualized systems, including application servers, databases, and networking infrastructure.

• Capability to comprehend business requirements and translate them into technical specifications.

• Strong conflict management skills and effective organizational communication.

• Exceptional communication and teamwork abilities.

• Nice to have: experience in creating Contact Center Dashboards.

• Nice to have: foundational knowledge of intersystem networking and data traffic flow among components.

• Nice to have: capability to troubleshoot end-to-end call center applications, including issues with web-based applications such as Salesforce/Microsoft Dynamics on Chrome and Edge.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration on meaningful projects for leading global clients.

• An inclusive and supportive work environment characterized by open communication.

• Regular team-building social events organized by the company.

• Commitment to sustainable business practices focused on IT education, community empowerment, fair operating procedures, environmental sustainability, and gender equality.