NICE CXOne Developer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Create and execute routing solutions based on NICE technology.

• Build secure and compliant Interactive Voice Response (IVR) applications.

• Assist in transitioning legacy call center systems to contemporary omnichannel platforms.

• Organize and carry out release planning, development, testing, and rollouts for IVR enhancements.

• Develop call flow designs and integrate with backend systems via APIs.

• Oversee NICE business units and aid in solution design and optimization of network solutions.

• Design and implement routing strategies for contact center technology.

• Collaborate with the Architecture team to design, develop, deploy, and utilize APIs.

• Offer technical assistance and resolve scripting issues for both customers and internal teams.

• Facilitate communication and resolution of issues among various technology teams.

• Review support tickets with agency leadership and manage support inquiries from team members.

• Work together with cross-functional teams to enhance customer journeys and guarantee smooth system integrations.

⛳️ Requirements

• Over 5 years of experience with NICE InContact CXone.

• More than 5 years of professional experience in NICE CXone Studio scripting.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience with virtualized systems, which include application servers, databases, and networking infrastructure.

• Capability to comprehend business requirements and convert them into technical specifications.

• Skills in conflict management and effective organizational communication.

• Strong communication and teamwork abilities.

• Experience in creating Contact Center Dashboards (preferred).

• Basic understanding of intersystem networking and data traffic flow between components (preferred).

• Proficiency in troubleshooting end-to-end call center applications, including issues with web-based applications such as Salesforce/Microsoft Dynamics on Chrome and Edge (preferred).

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility options.

• Internship opportunities.

• An inclusive and supportive work environment.

• Regular team-building and company social events.

• Commitment to sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.