NICE CXOne Developer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Oversee and execute release planning, development, testing, and deployment of IVR enhancements across various agencies.

• Create call flow designs and integrate with backend systems through APIs.

• Manage NICE Business Units and contribute to solution design and optimization of network solutions.

• Design and implement routing strategies for contact center technologies.

• Collaborate with the Architecture team to design, develop, and deploy APIs as well as consume them.

• Offer technical support and troubleshooting for customers and internal teams when scripting challenges occur.

• Facilitate communication and resolution of issues among multiple technology teams.

• Review support tickets with agency leadership and supervise support inquiries from team members handling agency tickets.

• Design and implement routing solutions based on NICE frameworks.

• Develop secure and compliant IVR applications.

• Assist in migrating legacy call center systems to contemporary omnichannel platforms.

• Resolve complex issues, enhance customer journeys, and guarantee smooth system integrations.

⛳️ Requirements

• A minimum of 5 years of experience with NICE InContact CXone.

• At least 5 years of professional experience in scripting with NICE CXOne Studio.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience with virtualized systems, encompassing application servers, databases, and networking infrastructure.

• Capability to comprehend business requirements and convert them into technical specifications.

• Skills in conflict management and effective organizational communication.

• Exceptional communication and teamwork abilities.

• Experience in creating contact center dashboards (preferred).

• Basic understanding of intersystem networking and data traffic flow between components (preferred).

• Proficiency in troubleshooting end-to-end call center applications, including issues with Chrome and Edge when interacting with web-based applications like Salesforce/Microsoft Dynamics (preferred).

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Participation in mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship opportunities.

• Chance to collaborate on significant projects for leading global clients.

• An inclusive and supportive workplace environment.

• Regular team-building social events organized by the company.