New Store Opening Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the launch timeline for each assigned franchisee from the signing phase until approximately four weeks after their opening.

• Transition franchisees smoothly to the franchise coaching team.

• Conduct weekly launch calls with new owners.

• Review the progress of checklists, assign subsequent steps, and eliminate any obstacles.

• Organize starter-pack orders, which include samples, displays, and installation equipment.

• Manage vehicle and branding setups.

• Oversee insurance and licensing documentation.

• Set up and confirm new territories in GoHighLevel, Zinga's Estimator Tool, and JobTread.

• Schedule new owners and their first hires into monthly training cohorts and monitor their completion.

• Collaborate with Franchise Marketing on local listings, launch campaigns, and grand-opening events.

• Maintain the system-wide launch tracker for visibility among leadership.

• Identify any launch delays and suggest enhancements to the NSO playbook, checklists, and templates.

• Ensure all tasks on the HQ-owned NSO Launch Map are completed by their deadlines.

• Flag potential risks to opening dates to Operations within two business days.

• Complete pre-opening checklists ahead of opening day.

• Assist new owners in achieving their first paid installs within 30 days of opening.

⛳️ Requirements

• Minimum of 2 years in project coordination, franchise onboarding, or operations.

• Preferably have experience in home services, multi-unit businesses, or within a franchise system.

• Proven ability to manage multiple deadlines simultaneously without overlooking details.

• Exhibit clear and friendly communication with business owners.

• Capability to hold individuals accountable to timelines without causing friction.

• Comfortable with quickly learning new software.

• Experience with GoHighLevel, JobTread, or similar CRM and field-service tools is advantageous.

• Willingness to travel occasionally; travel requirements are minimal.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Company matching for 401(k).

• Paid time off (PTO).

• Paid holidays.

• Team events.

• Employee purchase discount program.

• DailyPay (access a portion of earned pay early, with a small fee).

• Bonus based on launch performance.

• Clear pathway to NSO Manager as unit count increases.

• Fully remote work environment.

• Light occasional travel.