New Homes Community Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and oversee sales-specific community information within Salesforce.

• Validate solar and storage product offerings, pricing, builder details, and all pertinent information necessary for downstream teams to succeed.

• Organize weekly community launch meetings with Account Managers to align on precise offerings, sales data, builder strategy, and grand opening timelines ahead of community launches.

• Create materials and conduct training sessions for builder sales managers and agents to ensure consistency with Sunrun’s solar program expectations and requirements.

• Negotiate suitable cut-off timelines for homebuyer solar selection documentation.

• Build relationships with builder purchasing and escrow contacts for pricing synchronization and escrow report monitoring.

• Cultivate positive relationships with builder sales agents through regular communication and timely fulfillment of requests.

• Travel to assigned accounts approximately 25% of the time to strengthen partnerships.

• Lead training and educational sessions with designated builders to ensure accurate comprehension and compliance with Sunrun processes and offerings.

• Examine report data to guarantee alignment between buyer-signed contracts and field installations.

• Address buyer escalations and provide innovative solutions to uphold a collaborative relationship with agents.

• Maintain up-to-date community program details in Salesforce for consistent internal knowledge sharing.

• Resolve all discrepancies in buyer paperwork for each lot before the buyer's closing date.

• Ensure all buyer information for the entire community is accurately received to enhance activation efficiency.

• Verify that all correct homebuyer information is linked to the appropriate project within the community.

⛳️ Requirements

• Bachelor’s Degree or relevant experience.

• Preferred 3-5 years of experience in account management.

• Strong capability and eagerness to build meaningful partnerships with builder contacts.

• Enthusiasm, motivation, and adaptability to contribute to a new team focused on enhancing the builder experience and advancing Sunrun’s New Homes department.

• Ability to coordinate across various functions while providing guidance and clarity for both internal and external inquiries.

• Exceptional organizational skills with the capability to manage multiple projects, competing priorities, and tight deadlines while ensuring timely responses and deliverables.

• Experience in overseeing a substantial portfolio of projects.

🏝️ Benefits

• Medical/Dental/Vision Insurance.

• Life Insurance.

• Disability Insurance.

• 401k Plan + Company Match.

• Stock Purchase Plan.

• Paid Vacations/Holidays.

• Paid Baby Bonding Leave.

• Employee Discounts.

• PowerU - 100% Funded Education Programs.

• Employee Donation Matching.

• Volunteer Hour Rewards.