Bilingual Community Engagement Specialist – Weekends

This is a fully remote position, open to applicants in Texas.

📋 Description

• Identify, engage, and enroll individuals into the program through virtual means such as phone, text, and email, as well as in-person at clinics, community-based organizations, and health system partner locations.

• Actively listen to eligible members, meeting them where they are; understanding that enrollment may necessitate multiple outreach attempts and adopting a “it’s not my fault but it is my problem” mindset in all communication styles and approaches.

• Provide education to our partners about Pair Team’s services, emphasizing the connection of eligible members to the Enhanced Care Management program.

• Clearly explain the services and advantages of Enhanced Care Management, recognizing that many may have personal experiences that lead to initial hesitance or distrust of the healthcare system.

• Utilize your extensive knowledge of the community along with exceptional customer service skills to build trust with eligible members and facilitate their enrollment in the program.

• Foster effective and timely communication among internal teams, clinics, community-based organizations, and health system partners.

• Achieve key enrollment metrics to support our mission of enhancing the wellbeing of underserved communities.

• Efficiently manage the entire enrollment funnel, ensuring that members continue through the enrollment process.

• Provide regular updates on the stages of the funnel, including any delays or obstacles.

• Be proficient in all necessary internal and external technology tools utilized in this role.

⛳️ Requirements

• A minimum of 1 year of experience in a metric or quota-driven environment.

• Committed to working within and enhancing the community you belong to.

• Results-oriented with a proven history of surpassing performance indicators.

• Bilingual (English/Spanish) with excellent communication skills, proficient in reading, writing, speaking, and listening in both languages.

• Strong technical skills and comfort in using various technology platforms.

🏝️ Benefits

• Comprehensive health, vision, and dental insurance.

• Employer-sponsored 401k plan.

• Flexible vacation policy – take the time you need to recharge.

• We provide the necessary equipment for the role, including a laptop, monitor, etc.

• Monthly $100 stipend for work-from-home expenses on your remote workdays.

• Opportunities for rapid career advancement with ample room for personal growth!