New Business Customer Contact Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a high volume of incoming calls efficiently and promptly.

• Deliver precise information related to Life and Annuity New Business.

• Professionally manage incoming inquiries and resolve issues quickly, thoroughly, and effectively.

• Investigate and record the reasons for calls and resolutions, with a focus on privacy regulations, processes, and protocols.

• Address inquiries with the best interests of both the customer and the company in mind.

• Provide exceptional service and support to Financial Advisors, Policy Holders, and Internal Business Partners.

• Execute administrative responsibilities and tasks.

• Accept responsibility for assigned project tasks.

• Contribute to deliverables and offer relevant status updates.

• Carry out additional functions, duties, and projects as assigned.

⛳️ Requirements

• High School Diploma.

• 0-1 years of experience in a Contact Center, sales support team, or relevant industry experience preferred.

• Basic knowledge of F&G's organizational structure and product/service offerings.

• Capacity to address customer inquiries and concerns in a timely and professional manner.

• Strong communication skills.

• Ability to self-manage, prioritize tasks, and handle workload effectively.

• Fundamental awareness and understanding of digital techniques, methods, and tools utilized at F&G.

• Basic comprehension of data concepts.

• Awareness of risk management and risk mitigation strategies.

• Consistent and punctual attendance.

• Occasional travel may be necessary (less than 10%).

🏝️ Benefits

• Opportunity to work in-office, hybrid, or remote arrangements, determined with the leader during the hiring process.

• Reasonable accommodations available for applicants and candidates with disabilities.

• Employee-focused flexible/hybrid work environment.

• Equal opportunity employer.