Network / Technical Support Engineer, English & Spanish Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver 2nd and 3rd line technical assistance via email, phone, and live chat to customers around the globe.

• Offer technical support through remote sessions.

• Provide technical support services and conduct investigations into issues.

• Address escalated support cases from clients and partners.

• Reproduce customer configurations to diagnose complex errors.

• Manage multiple high-profile and high-priority issues simultaneously.

• Cultivate and enhance technical expertise in specific products.

• Participate in training to attain and uphold accreditation in chosen products.

• Support software and hardware solutions, including firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers.

⛳️ Requirements

• Familiarity with TCP/IP, routing, switching, associated protocols, network environments, and topologies.

• Comprehensive understanding of networking protocols.

• Experience in administering, installing, and troubleshooting devices and networks based on Windows or Linux.

• Outstanding telephone and written communication abilities.

• Excellent command of the English language, both written and spoken.

• Proficiency in Spanish.

• Enthusiasm for networking, security, Linux, and related technical subjects.

• Openness to learning and adopting new technologies.

• Dedication to swift skills enhancement.

🏝️ Benefits

• Training and assistance towards obtaining industry-recognized qualifications.

• Vendor certifications and accreditation training.

• Customized professional development opportunities.

• Growth in technical, customer service, and professional skill sets.