Gateway Engineering & Support Engineer

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Deliver advanced technical and project assistance for Globalstar’s Gateway Systems.

• Collaborate with technical departments to offer project support, troubleshooting, and repair assistance.

• Provide support for Gateways during incidents and periods of downtime.

• Ensure system uptime and uphold Service Level Agreement (SLA) standards.

• Analyze operational data alongside engineering technical support, reliability engineering, and operations teams to enhance network performance.

• Gather data and carry out validation and verification on both existing and new systems to establish or refine performance requirements and thresholds.

• Assist with operational software and product testing.

• Take ownership of projects and develop processes aimed at optimizing network performance.

• Perform proactive system performance analysis, tracking, and monitoring.

• Cross-train departmental personnel and provide training to other teams.

• Address and resolve assigned tickets.

• Create and maintain operational documentation, solution documents, technical bulletins, and Operations and Maintenance procedures.

• Offer technical support to Operations personnel for diagnosing faults, troubleshooting, and repairing operational equipment.

• Aid subject matter experts by sharing lessons learned from operational tickets.

⛳️ Requirements

• Bachelor’s degree from an accredited engineering program (e.g., mechanical, electrical, aerospace).

• A minimum of 3 years of relevant experience is preferred, demonstrating applicable skills and competencies.

• Proven ability to logically analyze, summarize, and resolve issues, followed by verification and documentation of solutions in complex technical settings.

• Solid understanding of satellite-based communication systems.

• Extensive knowledge of Networking Concepts, Security practices, and Satellite Base Stations.

• Preferred experience with automated scripting in any programming language, Power BI, AWS, Grafana, and JIRA.

• Significant experience with large technical projects is preferred.

• Experience in the satellite communications industry or military background working with wireless communication networks is preferred.

• Additional training and/or certifications in the industry (Satellite, Data, RF, Communications, Operations) are preferred.

• Preferred experience in RF analysis and measurement.

• Familiarity with Linux-based operating systems, as well as data collection and presentation software.

• Knowledge of AWS data tools (S3, Kinesis, Kinesis Analytics, etc.) is advantageous.

• Experience with Power BI.

• Clear understanding of datasets used in wireless communication systems.

• Experience and skills in procedural writing are an asset.

• Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; a valid passport is required.

• Willingness and ability to work beyond regularly scheduled hours as necessary.

• Willingness and ability to participate in a shared on-call schedule.

• Ability to remain seated at a desk for extended durations while working on a computer (4 to 8 hours).

• Capability to lift up to 15 pounds occasionally.

🏝️ Benefits

• Paid Time Off.

• Paid Holidays.

• 401(k) Plan with Company Match.

• Employee Stock Purchase Program.

• Voluntary and Company Paid Group Life Insurance.

• Short- and Long-Term Disability Insurance.

• Medical FSA.

• Dependent Care.

• Competitive Salaries.

• Health Insurance.

• Dental Insurance.

• Vision Insurance.

• Employee Assistance Program.

• Comprehensive and Interactive Wellness Program.

• Reasonable accommodation for individuals with disabilities.