Network Success Coordinator, LTCI

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist partners by addressing client assessment requests

• Leverage proprietary technology, dashboards/pipelines, CRM functionalities, and related platforms to acknowledge, schedule, document, and oversee benefit eligibility assessments

• Engage in high-volume inbound and outbound telephonic scheduling

• Work in conjunction with the manager to evaluate performance and adjust efforts as necessary

• Ensure consistent progress towards desired outcomes and objectives through KPIs

• Independently manage follow-up engagements as required

• Supervise dashboards and take necessary actions on referral escalations

• Uphold customer satisfaction

• Maintain end-to-end turnaround time within SLAs, aiming for an average TAT of under 10 days

• Address customer issues and handle 85% of incoming calls

• Carry out additional duties as assigned or deemed necessary

⛳️ Requirements

• Minimum of 2 years in customer service or a related field

• Prior experience in outbound/inbound calling is highly preferred

• Professional phone etiquette and strong written communication skills

• Ability to self-manage daily tasks and work independently in a remote setting

• Strong interpersonal and critical thinking capabilities

• Proficient with computers and comfortable learning new technology platforms

• Must be at least 18 years of age

• Experience with Office Suite and Google Suite is highly preferred

• Reliable internet connection is essential

• Designated work environment that supports professional phone calls and sensitive data management

• Ability to remain at the designated workstation throughout the workday

• Capability to consistently operate a computer, phone, VoIP, and other office productivity equipment

• Proficient in communicating information and ideas clearly while exchanging accurate information

• Ability to observe details at close range, typically on a computer screen

• Selected candidates may be subject to a background check and/or drug screening

🏝️ Benefits

• Fully remote work options available at approved locations within the United States

• Flexible remote work environment

• Reasonable accommodations for qualified individuals with disabilities throughout the job application and interview process