Network Security Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver advanced assistance for network and security incidents as well as service requests.

• Oversee the execution of change requests and project assignments.

• Conduct maintenance activities, software updates, and hardware replacements.

• Address emergency P1/P2 incidents effectively.

• Diagnose intricate networking and security challenges within customer environments.

• Manage ISP circuits and coordinate with service providers.

• Uphold high standards of documentation.

• Promote knowledge sharing among team members.

• Work during nights to perform planned tasks outside regular hours and to respond to P1/P2 incidents.

⛳️ Requirements

• Must be based in the UK.

• A minimum of 4–5 years’ experience in supporting complex customer environments.

• 4–5 years’ experience in a network and security support capacity.

• Familiarity with ITIL Service Principles.

• Experience in SD-WAN deployment and troubleshooting.

• Knowledge of security technologies such as firewall policies, IPS/IDS, web filtering, and secure web gateways.

• Proficiency in advanced routing protocols: OSPF, BGP, MPLS.

• Expertise in Layer 2/3 switching.

• Experience with ISP circuit management.

• Knowledge of DDI: DNS/DHCP/IPAM.

• Familiarity with monitoring tools: SNMP and API-based platforms.

• Experience with ITSM platforms, specifically ServiceNow.

• Technical skills in VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox, Cisco, Juniper, Palo Alto, and F5.

• Strong problem-solving and troubleshooting abilities in technical scenarios.

• Capable of creating and maintaining high-quality documentation.

• Exceptional communication and customer service abilities.

• Proficient in time management and task prioritization in fast-paced settings.

• A professional, proactive, and cooperative demeanor.

• Ability to work independently while delivering technical support with minimal supervision.

🏝️ Benefits

• Role allows for remote working.

• Training will be offered to bridge any knowledge gaps.

• Strong commitment to diversity, equality, and inclusion.

• Focus on employee experience.