Network Project Engineer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Execute and deliver project scopes while collaborating closely with the project management team.

• Engage with clients in a professional and timely manner.

• Collaboratively troubleshoot issues with team members.

• Deliver exceptional customer service across all communication channels.

• Work alongside technicians on escalated customer support inquiries.

• Document solutions and create knowledge base articles.

• Take proactive actions on incidents to mitigate future problems.

• Diagnose complex issues with a comprehensive understanding of client environments.

• Manage a diverse array of projects and initiatives.

• Resolve escalations as the top tier of support.

• Lead initiatives and act as both an internal and client-facing expert.

• Monitor time and activities while providing updates on tickets and projects via ConnectWise.

⛳️ Requirements

• Preferred education: Associate's or Bachelor's degree, or a technical equivalent.

• Significant and relevant industry experience in Information Technology may substitute for the education requirement.

• Recommended industry certifications include Cisco, Fortinet, Palo Alto, AWS, and Azure.

• Minimum of 3 years of experience in administering/supporting pertinent network engineering technologies.

• Experience with enterprise network environments, including design and implementation.

• Strong foundational knowledge and experience with switches, routers, firewalls, SD-WAN, and wireless access points.

• Solid understanding of NAT/PAT.

• Knowledge of EIGRP/OSPF/BGP, MPLS/VPLS, AD/Cost/Metric, ACLs, Policy-Based Routing, Route-Maps, and Prefix-lists.

• Familiarity with Radius/LDAP/802.1x.

• Understanding of Spanning-Tree and Port-Channels.

• Knowledge of high availability concepts such as HSRP/VRRP, A/A and A/P firewall concepts.

• Understanding of SD-WAN, QoS, and Traffic Shaping.

• Experience with network diagrams.

• Preferred certifications: Cisco Certified Network Professional (CCNP), Fortinet Network Security Expert 7 (NSE7), Palo Alto Networks Certified Network Security Engineer (PCNSE).

• Ability to monitor time and activities and communicate updates on tickets and projects via ConnectWise.

🏝️ Benefits

• 100% remote work environment.

• Paid time off, including holidays and floating holidays.

• Bonus potential based on individual and company performance.

• Highly competitive and flexible medical, dental, and vision benefit plans.

• 401(k) plan with employer match.

• Customized Life and Disability insurance plans.

• Full reimbursement for approved professional certifications and career advancement opportunities.

• Opportunities for growth.