Network Engineer – WAN, Cisco ASR, ISR

This is a fully remote position, open to applicants in Poland.

📋 Description

• Operate and manage the WAN product from start to finish on Cisco ASR/ISR and Catalyst, overseeing the transition of new infrastructure into operational status, along with handling changes, releases, and decommissioning.

• Set up, manage, and troubleshoot Cisco ASR/ISR routers while overseeing BGP, OSPF, and MPLS configurations.

• Oversee WAN line provisioning, manage carrier handovers, and connect new sites.

• Handle the IOS-XE firmware lifecycle and manage licenses through Cisco Smart Licensing.

• Analyze and resolve issues related to WAN outages, latency, and Quality of Service (QoS).

• Address 2nd- and 3rd-level incidents and coordinate problem management, including root cause analysis, known errors, and workarounds.

• Assist the Lead Network Engineer during significant incidents.

• Organize maintenance windows, firmware upgrades, and lifecycle activities.

• Optimize event monitoring in CheckMK and report on service availability, uptime, Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and capacity.

• Examine log anomalies using Splunk and maintain standard syslog configurations.

• Conduct vulnerability management, including applying security patches, tracking Common Vulnerabilities and Exposures (CVE), and remediation in alignment with Information Security Management System (ISMS) requirements.

• Maintain the Configuration Management Database (CMDB) and oversee licenses and asset lifecycles.

• Support internal and external audits, and promote continuous service improvement and automation.

• Mentor and cross-train team members, including nearshore engineers.

• Develop runbooks, configuration standards, and Standard Operating Procedures (SOPs).

⛳️ Requirements

• Extensive hands-on experience with Cisco WAN technologies, including ASR and ISR routers, as well as BGP, OSPF, and MPLS.

• Cisco CCNA or CCNP Enterprise certification (or an equivalent qualification).

• Demonstrated experience in leading or mentoring network engineering teams, including the onboarding and coordination of nearshore resources.

• Excellent communication and conflict-resolution abilities.

• Experience in maintaining operational documentation and knowledge management systems.

• Strong understanding of ITIL processes within a regulated environment, including Incident, Problem, Change, Release, Knowledge, Configuration, Event, Availability, and Capacity Management.

• Capability to coordinate handovers between the Plan & Build and Run teams.

• Proficiency in English, both spoken and written.

• An existing one-person company (działalność gospodarcza) registered in Poland.

🏝️ Benefits

• 100% remote work.

• Full-time, 5 days per week.

• Planned contract extension through 2027.

• B2B cooperation agreement with Optiveum.

• Opportunity to work in a large, stable, and highly regulated banking infrastructure environment.

• Access to mentoring and cross-training opportunities.