Network Engineer – Service Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist clients in implementing services within 11:11’s global cloud infrastructure.

• Oversee network deployment processes during customer onboarding.

• Ensure delivery quality and enhance customer experience.

• Record activities in the company’s ticketing system.

• Develop and update knowledge-base documentation.

• Manage and troubleshoot switches, firewalls, load balancers, and IPSEC VPNs for client implementations.

• Design and architect network topologies suitable for various environments.

• Create and sustain deployment processes as technologies and permissions evolve.

• Support Support and Technical Account Managers with complex customer inquiries.

• Collaborate with project managers to accomplish assigned tasks.

• Take responsibility for tasks related to 11:11’s cloud network systems.

• Consistently support colleagues in alignment with 11:11’s Code of Business Ethics and Company Values.

• Manage company data and information in accordance with data-handling agreements, procedures, and policies.

• Review and adhere to company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Execute additional duties as required.

• Report directly to the Manager of Service Delivery Engineering.

⛳️ Requirements

• Minimum of 5 years of experience as a Cisco Network Engineer.

• Bachelor’s degree in a relevant field or equivalent professional experience.

• Over 5 years of recent hands-on technical experience in Cisco network engineering within managed services, IaaS, cloud infrastructure, or enterprise settings.

• Cisco CCNP/CCIE certification with documented work experience is preferred.

• Strong familiarity with BGP, IPsec, network segmentation, VRFs, switching, VLANs, and load balancers is preferred.

• Experience with VMware virtualization clusters and software-defined networking, including VMware NSX, is preferred.

• Background in global data center environments.

• Experience deploying virtual appliances, ideally from Cisco, Fortigate, Palo Alto, Netscaler, F5, SonicWall, and Juniper Networks.

• Experience collaborating directly with enterprise clients, project managers, and cross-functional delivery teams is preferred.

• Capability to participate in occasional scheduled after-hours work, including customer cutovers and migrations.

• Proficient in automating network deployments, validations, and operational tasks.

• Must be legally eligible to work in the designated country without visa sponsorship.

• Ability to satisfactorily perform essential job functions; reasonable accommodations are available for qualified individuals with disabilities.

🏝️ Benefits

• Full-time remote work.

• Opportunity to pursue advanced certifications.

• Professional development through staying updated with Cisco/VMware technologies.