Network Engineer – Service Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in the implementation of services within 11:11's global cloud infrastructure.

• Oversee network deployment activities throughout the customer onboarding process.

• Ensure accountability for the quality of delivery and overall customer experience.

• Record tasks in the company ticketing system.

• Create and update documentation for the knowledge base.

• Manage and resolve issues related to switches, firewalls, load balancers, and IPSEC VPNs for customer deployments.

• Design and architect network topologies suitable for various environments.

• Develop and update deployment processes as technologies and permissions evolve.

• Support Support and Technical Account Managers with complex customer issues.

• Collaborate with project managers to complete assigned responsibilities.

• Take accountability for tasks related to 11:11's cloud network systems.

• Pursue advanced certifications and remain updated on Cisco and VMware technologies.

• Collaborate positively with colleagues in alignment with the company's Code of Business Ethics and Company Values.

• Manage company data and information in accordance with data handling agreements, work procedures, and policies.

• Review and adhere to company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 5 years of experience as a Cisco Network Engineer, ideally within a managed service or IaaS provider.

• Bachelor's degree in a relevant field or equivalent professional experience.

• 5+ years of recent hands-on experience as a Cisco network engineer in a managed services, IaaS, cloud infrastructure, or enterprise setting.

• Cisco CCNP/CCIE certification with documented experience is preferred.

• Strong understanding of BGP, IPsec, network segmentation, VRFs, switching, VLANs, and load balancers is preferred.

• Experience with VMware virtualization clusters and software-defined networking, including VMware NSX, is preferred.

• Familiarity with global data center environments.

• Experience in deploying virtual appliances, preferably including Cisco, Fortigate, Palo Alto, Netscaler, F5, SonicWall, and Juniper Networks.

• Preferred experience working directly with enterprise customers, project managers, and cross-functional delivery teams.

• Willingness to engage in occasional scheduled after-hours work, including customer cutovers, migrations, and related implementation activities.

• Ability to automate network deployments, validation, and operational tasks.

• Must have legal eligibility to work in the assigned country without the need for visa sponsorship.

• Capability to satisfactorily perform each essential function.

• Reasonable accommodations may be provided for qualified individuals with disabilities.

🏝️ Benefits

• Remote work available on a full-time basis.

• Preferred work hours during Pacific Time business hours.

• Opportunities for pursuing advanced certifications.

• Annual compliance training certification and policy acknowledgments.