Network Engineer – Service Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in implementing services within 11:11’s global cloud infrastructure.

• Oversee network deployment efforts during the onboarding process for customers.

• Ensure accountability for the quality of delivery and the overall customer experience.

• Record activities in the company’s ticketing system.

• Develop and maintain documentation for the knowledge base.

• Manage and troubleshoot switches, firewalls, load balancers, and IPSEC VPNs for customer deployments.

• Design and architect network topologies suitable for various environments.

• Create and uphold deployment processes as technologies and permissions evolve.

• Support the Technical Account Managers and Support team with complex customer issues.

• Collaborate with project managers to fulfill assigned tasks.

• Take responsibility for tasks related to 11:11’s cloud network systems.

• Uphold the company's data handling, privacy, compliance, and policy standards.

• Work collaboratively with colleagues in alignment with the company’s Code of Business Ethics and Values.

• Execute additional responsibilities as needed.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience.

• A minimum of 5 years of recent hands-on experience as a Cisco network engineer.

• Experience in managed services, IaaS, cloud infrastructure, or enterprise settings.

• Cisco CCNP/CCIE certification with demonstrated work experience is preferred.

• Solid working knowledge of BGP, IPsec, network segmentation, VRFs, switching, VLANs, and load balancers is preferred.

• Familiarity with VMware virtualization clusters and software-defined networking, including VMware NSX, is preferred.

• Experience in global data center environments.

• Proven experience in deploying virtual appliances, especially Cisco, Fortigate, Palo Alto, Netscaler, F5, SonicWall, and Juniper Networks.

• History of working directly with enterprise customers, project managers, and cross-functional delivery teams is preferred.

• Willingness to participate in occasional scheduled after-hours work, including customer migrations and cutovers.

• Capability to automate network deployments, validation, and operational tasks.

• Must be legally authorized to work in the designated country without needing visa sponsorship.

• Ability to satisfactorily perform each essential function.

🏝️ Benefits

• Full-time remote work opportunity.

• Chance to pursue advanced certifications.

• Work with the latest Cisco/VMware technologies.

• Reasonable accommodations for qualified individuals with disabilities.