Network Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Technical Services Manager

• Evaluate incoming support requests and resolve them with minimal supervision

• Create tickets and troubleshoot Tier 1/2 technical support issues for remote clients’ networks

• Configure and provision AN Core solutions for deployment at remote locations

• Maintain comprehensive documentation of client systems

• Execute firmware updates on systems for remote clients

• Establish and manage client contacts/accounts within AN systems

• Collaborate with clients and colleagues by providing coaching and sharing expertise

• Acquire knowledge of new technologies and products

• Monitor alerts from the Access Networks Live Monitoring system and escalate/create tickets following a defined procedure

• Author and publish articles to enhance the team's institutional knowledge

• Prepare tickets for RMA processing

• Offer occasional after-hours emergency support for remote clients

• Work with Ruckus Wireless systems, Ruckus/Brocade ICX switches, FortiGate firewalls, and Sophos firewalls

⛳️ Requirements

• Over 4 years of networking experience

• Active CCNA certification (or equivalent)

• In-depth understanding of network protocols, firewalls, routers, switching, TCP/IP, and STP

• Advanced knowledge of wireless local area networks, authentication, security, and encryption protocols

• Proven experience supporting customer environments in a helpdesk/support role

• Capability to resolve complex technical issues under pressure while interacting with clients

• Exceptional attention to detail, including spelling, grammar, punctuation, and capitalization

• Availability for nights/weekends as required

• Ability to work within CST or EST hours

• Experience in residential custom electronics design/integration and familiarity with Crestron, Savant, AMX, and Control4 is preferred

• RCWA, RCNA, CWNA/CWNP, ICX/Brocade certifications or equivalent experience is desirable

• Experience in programming and troubleshooting Ruckus solutions is valued

• Familiarity with remote desktop support applications is advantageous

• Working knowledge of ConnectWise is a plus

• Experience with Python, VBScript, JavaScript, or other scripting languages is beneficial

• Certifications from Apple or Microsoft are valued

• This position does not qualify for US visa sponsorship

🏝️ Benefits

• Life and health insurance

• Life assistance program

• Accidental death and dismemberment insurance

• Disability insurance

• 401k Plan

• Vacation & holidays